TMCnet.com RSS Service - TMCnet-News http://www.tmcnet.com/ http://www.tmcnet.com/ http://www.tmcnet.com/tmcnet/tmcimg/tmcnet3.gif http://www.tmcnet.com/channels/hosted-billing/articles/290537-sterne-agee-financial-services-selects-hosted-billing-provider.htm http://www.tmcnet.com/channels/hosted-billing/articles/290537-sterne-agee-financial-services-selects-hosted-billing-provider.htm Wed, 16 May 2012 09:45:25 GMT These days, businesses are turning to hosted billing due to a number of advantages, including saving both time and money and the opportunity to eliminate the need for an IT staff to keep billing operations up and running. http://www.tmcnet.com/channels/voip-gateways/articles/290536-vitelity-launches-sip-enable.htm http://www.tmcnet.com/channels/voip-gateways/articles/290536-vitelity-launches-sip-enable.htm Wed, 16 May 2012 09:43:25 GMT Vitelity Communications, a privately owned, international voice over IP (VoIP) technology provider, has launched the communications bundle, SIP Enable. http://call-center-software.tmcnet.com/topics/call-center-software/articles/290535-pratt-whitney-canada-announces-investments-service-capability.htm http://call-center-software.tmcnet.com/topics/call-center-software/articles/290535-pratt-whitney-canada-announces-investments-service-capability.htm Wed, 16 May 2012 09:39:46 GMT Customers in the aerospace industry expect a high level of service from their service providers. Compaines in this domain have to work hard to deliver that and more. Some of them require a global network that provides state-of-the-art engine support, anywhere at any time. http://headsets.tmcnet.com/topics/headsets/articles/290534-jabra-easy-product-line-available-india.htm http://headsets.tmcnet.com/topics/headsets/articles/290534-jabra-easy-product-line-available-india.htm Wed, 16 May 2012 09:38:03 GMT The Jabra EASY product line, including the Jabra EASYGO and Jabra EASYCALL Bluetooth headsets, is now available in India. http://free-call-center.tmcnet.com/topics/free-call-center/articles/290533-advantages-a-free-call-center.htm http://free-call-center.tmcnet.com/topics/free-call-center/articles/290533-advantages-a-free-call-center.htm Wed, 16 May 2012 09:35:29 GMT The growth in the call center industry over the last several years has been credited to the explosion of hosted solutions. As hosted solutions demand no hardware requirements outside of a phone and a computer and customer service operations can quickly add workers without increasing costs, free call centers are gaining in popularity. http://it.tmcnet.com/topics/it/articles/2012/05/16/290532-onpath-announces-new-layer-2-4-packet-blade.htm http://it.tmcnet.com/topics/it/articles/2012/05/16/290532-onpath-announces-new-layer-2-4-packet-blade.htm Wed, 16 May 2012 09:34:01 GMT ONPATH Technologies has announced its new Layer 2-4 Packet Blade offering for its UCS 3900 product family. The ONPATH 3900 series is a family of scalable and dense physical layer switching systems, designed to accommodate a variety of high-performance connectivity and monitoring applications. Company officials said it's designed to be highly scalable and future proof. http://www.tmcnet.com/channels/cloud-telephony/articles/290531-imogo-offers-brand-new-way-run-business.htm http://www.tmcnet.com/channels/cloud-telephony/articles/290531-imogo-offers-brand-new-way-run-business.htm Wed, 16 May 2012 09:34:00 GMT Imogo Mobile Technologies is offering a brand new way to run a business through its new cloud-based program claimed to completely change the way a small or medium-sized company operates. http://headsets.tmcnet.com/topics/headsets/articles/290530-socket-mobile-captures-vital-signs-medanets-oy.htm http://headsets.tmcnet.com/topics/headsets/articles/290530-socket-mobile-captures-vital-signs-medanets-oy.htm Wed, 16 May 2012 09:30:45 GMT Medanets Oy has standardized the Socket SoMo medical PDA from Socket Mobile as its device of choice for their mobile point-of-care solution, Medanets ABS. http://www.tmcnet.com/channels/voip-solutions/articles/290529-oaisys-inks-pact-with-voip-solutions-provider-sterling.htm http://www.tmcnet.com/channels/voip-solutions/articles/290529-oaisys-inks-pact-with-voip-solutions-provider-sterling.htm Wed, 16 May 2012 09:25:27 GMT OAISYS, a provider of business voice documentation and contact center management solutions, recently formed a partnership with VoIP solutions provider Sterling Communications to deliver advanced call recording features to Sterling customers. http://conferencing.tmcnet.com/topics/conferencing/articles/290528-bridelive-partners-with-name-expand-meeting-space.htm http://conferencing.tmcnet.com/topics/conferencing/articles/290528-bridelive-partners-with-name-expand-meeting-space.htm Wed, 16 May 2012 09:23:45 GMT BrideLive.com is a portal that provides many such services to the brides and other wedding professionals. The company recently partnered with The National Association of Mobile Entertainers (N.A.M.E.) to provide its virtual meeting space to all N.A.M.E. members. http://www.tmcnet.com/channels/hosted-call-recording/articles/290527-primus-launches-new-suite-call-center-services.htm http://www.tmcnet.com/channels/hosted-call-recording/articles/290527-primus-launches-new-suite-call-center-services.htm Wed, 16 May 2012 09:20:42 GMT Primus Business Services is delivering big solutions for small businesses with the release of a new Hosted PBX suite of call center services. http://sip-trunking.tmcnet.com/topics/enterprise-voip/articles/290526-vocal-announces-enhanced-remote-access-server-over-ip.htm http://sip-trunking.tmcnet.com/topics/enterprise-voip/articles/290526-vocal-announces-enhanced-remote-access-server-over-ip.htm Wed, 16 May 2012 09:18:00 GMT VOCAL Technologies has announced an enhanced Remote Access Server over IP (RASoIP) solution to access legacy modem devices and communicate over IP networks versus dedicated phone lines. The Company's RASoIP, part number V600R, provides a cost-effective approach to migrate line based infrastructure to the Internet, eliminating the need to replace the complete systems. http://www.tmcnet.com/channels/master-agent/articles/290525-master-agent-one-shop-wireless-unveils-cellsign-wireless.htm http://www.tmcnet.com/channels/master-agent/articles/290525-master-agent-one-shop-wireless-unveils-cellsign-wireless.htm Wed, 16 May 2012 09:16:04 GMT One Shop Wireless, a national Business Partner Sales (BPS) master agent for T-Mobile USA, recently revealed that is now powering a wireless security solution from CellSign Technologies. http://www.tmcnet.com/channels/ip-transit/articles/290524-teliasonera-extends-contract-with-quilt-support-ip-transit.htm http://www.tmcnet.com/channels/ip-transit/articles/290524-teliasonera-extends-contract-with-quilt-support-ip-transit.htm Wed, 16 May 2012 09:13:57 GMT When it comes to research and education on advanced regional networks, few enjoy the same level of respect as The Quilt. Given the level of demand for IP Transit services over the years, The Quilt will continue to meet the needs in the telecommunications space. http://next-generation-communications.tmcnet.com/topics/nextgen-voice/articles/290523-informinvestgroup-altair-collaborate-deliver-lte-solutions-russia.htm http://next-generation-communications.tmcnet.com/topics/nextgen-voice/articles/290523-informinvestgroup-altair-collaborate-deliver-lte-solutions-russia.htm Wed, 16 May 2012 09:13:08 GMT InformInvestGroup, a Russian scientific and industrial holding has partnered with Altair Semiconductor, a global developer of ultra-low power, small footprint and high performance LTE chipsets, to deliver LTE solutions to Russia. Both companies will jointly deliver Altair-based terminals to the flourishing Russian LTE market. http://www.tmcnet.com/channels/roaming-quality/articles/290522-syniverse-inks-multi-year-contract-with-btc.htm http://www.tmcnet.com/channels/roaming-quality/articles/290522-syniverse-inks-multi-year-contract-with-btc.htm Wed, 16 May 2012 09:10:41 GMT Syniverse has signed a multi-year contract with the Bahamas Telecommunications Company (BTC). http://unified-communications.tmcnet.com/topics/unified-communications/articles/290521-radvision-reports-first-quarter-2012-results.htm http://unified-communications.tmcnet.com/topics/unified-communications/articles/290521-radvision-reports-first-quarter-2012-results.htm Wed, 16 May 2012 09:08:36 GMT RADVISION recently reported slight revenue losses for the first quarter of 2012. The company is a provider of video conferencing and telepresence technologies over IP and wireless networks. http://www.tmcnet.com/channels/call-center-furniture/articles/290520-pollock-executive-chair-smart-addition-call-center-furniture.htm http://www.tmcnet.com/channels/call-center-furniture/articles/290520-pollock-executive-chair-smart-addition-call-center-furniture.htm Wed, 16 May 2012 09:06:15 GMT Most people remember the year 1963 as the year that President Kennedy was assassinated. It was also the year of the first X-Men comic book, introduction of Tab cola, and the creation of one of the most popular office chairs to ever hit the market, Charles Pollock's Executive Chair. In fact, the chair remains a staple in the Knoll product lineup today, and could be considered for your call center furniture. http://www.tmcnet.com/channels/e911/articles/290519-mobile-phone-use-driving-e911-changes.htm http://www.tmcnet.com/channels/e911/articles/290519-mobile-phone-use-driving-e911-changes.htm Wed, 16 May 2012 09:04:43 GMT With the proliferation of mobile devices, the percentage of 911 calls coming from non-landline phones is growing on a consistent basis. Today, of all the 911 calls placed, 30 percent or less are coming from landlines tied into the existing 911 infrastructures. This has raised the visibility of E911 efforts that can help connect first responders to mobile users who need their assistance. http://www.tmcnet.com/channels/call-center-scheduling/articles/290518-value-web-based-call-center-scheduling.htm http://www.tmcnet.com/channels/call-center-scheduling/articles/290518-value-web-based-call-center-scheduling.htm Wed, 16 May 2012 09:03:59 GMT When examining the call center, it would be easy to assume that the biggest cost associated with this division of the company may be the expensive phone equipment necessary for each agent, or the ergonomic desks and chairs. Instead, the most costly element within this environment is out-of-adherence to call center scheduling.